Delivery + Returns

When our product is in stock, our systems are built to get the product from our warehouse and into your home in 1-2 weeks. Thanks to our delivery partner Delgate, we have some of the fastest fulfilment in the furniture industry.
1. Order Confirmation
After making your purchase, you will receive an order confirmation email with your order details, estimated delivery times, and your selected delivery location.
2. Schedule Your Delivery
Our delivery partner Delgate will contact you and schedule your delivery to what ever time works best for you.
3. Track Your Order
Once your delivery is scheduled, we provide real-time tracking for your new sofa. This makes it easy to plan for the arrival of your new sofa. If you need to reschedule or change the delivery date, our customer support is available 24/7.
4. Delivery Day
On delivery day, the Delgate team will bring the modular packages to your home. The assembly takes less than 5 minutes per modular piece making the entire process seamless and lightning quick.

Delivery FAQ's

How much does Luun shipping cost?

We offer free shipping to city centers with no minimum order quantity. For orders to remote or rural areas, we calculate the shipping cost automatically at checkout.

Where does Luun ship to?

At the moment we only ship to BC and Alberta. Contact us at support@luun.ca if you need us to ship outside this area.

Will you carry the boxes inside my home?

Though our couriers do not deliver packages inside your home, the boxes are conveniently sized to move easily and fit through any door. While it’s always nice to have someone help you, it can be done alone. Plus, the boxes are irregular shaped making them much easier to get through small doors and areas.

Do I have to be home for delivery?

No need to be home on delivery day. You will receive an “Out for delivery” notification from the delivery partner. Couriers will leave the boxes at your doorstep, welcoming you once you’re back.

I live in a building. Will the couriers bring the boxes to my unit?

Couriers may bring boxes to the unit door if it’s reasonable to do so. In any cases where that is not possible, they will leave them in the entrance or lobby of the building in a safe location. If they are unable to leave the boxes safely, they will reattempt delivery on the next business day. Please keep in mind that every building is different and that couriers are doing their best to deliver your packages.